How TLC Properties Improved Resident Services While Lowering Costs Using Keycafe

TLC Properties, a property management company specializing in lifestyle concierge services in Springfield, Missouri, was seeking a more efficient solution to manage access to a Tesla rental vehicle for residents. Previously, the process required significant staff coordination, as residents had to request a booking slot, then schedule a time to meet with a manager to retrieve or return the car keys. This system proved inefficient and cumbersome, leading to unnecessary delays and increased payroll costs. The team also faced frustrations with a previous key management solution that was expensive and often malfunctioned.

Without a reliable key management system, TLC Properties had to rely on manual processes that were not only time-consuming but also led to a lack of convenience for their residents. The company wanted a system that would allow residents to enjoy their rental service without unnecessary staff intervention.

TLC Properties decided to implement Keycafe’s key management system, driven by the need for a user-friendly, reliable, and cost-effective solution that would enable residents to reserve and access the Tesla at their convenience. With Keycafe, residents can now easily book the vehicle through their phone and receive a unique access code for the duration of their booking. They enter their code at the SmartBox to retrieve and return the key without ever needing to meet with a staff member.

This new system allowed TLC Properties to streamline their vehicle rental program by removing the need for managers to be physically present during key handovers, reducing staff involvement and improving the overall experience for residents. Staff can monitor resident usage of the vehicle and make sure booking times are being respected by setting up real-time alerts and viewing the access history of all users.

TLC Properties saw a significant increase in convenience for residents, allowing them to access the Tesla at any time without needing to wait for a manager. This self-service capability has improved the resident experience and freed up valuable time for the on-site staff, resulting in lower operational costs.

In addition to the new flexibility for residents, a reduction in payroll hours is expected to lead to substantial savings in the future. Furthermore, the ease of scheduling and key access has allowed TLC Properties to focus more on expanding their concierge services, enabling them to provide a more tailored experience for their residents.