Challenge

Opened in 2021, Amazon Fulfillment RMU1 is a logistics warehouse in Murcia, Spain. Using advanced robotic technology, the 160,000 square meter facility stocks and manages goods for the country’s southeastern population, with a focus on local small and medium enterprises’ products.

With a 24-hour operation and thousands of employees, Amazon was facing a significant challenge with the loss of 1-2 keys each month using traditional key lock boxes. This recurring issue not only posed serious security risks but also led to increased costs associated with replacing keys or changing locks. The absence of a tracking system compounded the problem, leaving the company with no means to establish accountability or to identify who was responsible for the lost keys. Additionally, it was difficult to limit access to keys for authorized staff based on functions and responsibilities. This lack of control over key access was a major concern for Amazon, as it impacted both their security and operational efficiency.

Pain Points

• Persistent Key Loss: Loss of 1-2 keys monthly, leading to security risks and financial burden.
• Lack of Accountability: No system in place to track key usage or identify responsible individuals for lost keys.
• Challenging to Limit Access: Traditional lock boxes containing many keys allowed staff to access keys they were not authorized to use.

Solution

In response to these challenges, Amazon Spain selected Keycafe for its comprehensive and cost-effective key management solution. The implementation process was seamless, integrating the Keycafe SmartBox into their daily operations for managing keys to warehouse doors, vehicles, and equipment. They opted for Keycafe’s PIN code authentication system for each staff member, thereby ensuring controlled, authorized access and transparent tracking of key usage. The ease of adoption was a significant factor, as the staff quickly became comfortable with Keycafe's user-friendly interface.

Amazon’s Implementation

• Selection of Keycafe: Chosen for its comprehensive, yet cost-effective system.
• Implementation Process: Integration of Keycafe into Amazon’s operations was smooth, with quick staff adoption.
• PIN Code Authorization: Staff can only access keys they’ve been given permission to, and all key usage is automatically logged.
• Ease of Adoption: Quick staff adaptation due to the intuitive nature of the system.

Result

The implementation of Keycafe at Amazon Spain yielded immediate and significant results. The most notable outcome was the complete elimination of key losses, thereby drastically improving the company's security profile. Additionally, the system's robust tracking capabilities established clear accountability for key usage. Staff members found the system intuitive and straightforward, contributing positively to their daily operational efficiency. Keycafe's solution aligned well with Amazon Spain's objectives for effective key management, leading to a high satisfaction rating.

Amazon Spain's adoption of Keycafe represents a significant step forward in their operational management. By effectively addressing the key loss issue and instituting a culture of accountability and precision, Keycafe has been instrumental in enhancing the overall security and efficiency of Amazon Spain's operations.

The Outcome

• Elimination of Key Losses: Achieved zero key losses, significantly improving security and lowering costs.
• Enhanced Accountability: Comprehensive log of key pickup and drop off history means all key use is accounted for.
• Staff Adaptability: Positive reception of the system's intuitive design and ease of use.
• Alignment with Key Management Policies: Met the company's needs for clear policy, robust access controls, record-keeping, access restriction, and employee training.